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Launch offer · 15% off all products Flat delivery: Rs. 300 per order
Pretty Chaos by N
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Refund policy

Every Pretty Chaos order is packed with care. If your order arrives damaged or contains the wrong item, please contact us so we can help.

Report a problem

Please contact us within 7 days of delivery, sharing your order number and clear photos of the item, packaging and any damage.

How we’ll resolve it

After reviewing the issue, we’ll arrange an appropriate replacement or provide a partial or full refund. If a return is required for a confirmed issue, we’ll cover reasonable return delivery costs. Please contact us before sending anything back.

Change-of-mind returns

We do not accept returns or exchanges for a change of mind, personal preference or an incorrect selection. We cannot cover damage caused by misuse or alterations after delivery.

Refunds

Approved refunds will be issued within 7 business days. For Cash on Delivery orders, we’ll agree on a bank transfer or Easypaisa refund with you. We’ll never ask for your PIN or OTP.

This policy does not limit any rights you have under applicable consumer law.