Privacy policy

Last updated: 8 November 2026

At Pretty Chaos by N, we respect your privacy. This policy explains how we collect and use your information when you visit our website, place an order or contact us.

Information we collect

We collect information you provide, including your name, email address, phone number, delivery address, order details and any payment receipt you share with us. Our website may also collect technical information, such as your IP address, browser information and browsing activity through cookies and similar technologies.

How we use your information

We use your information to process and deliver orders, verify payments, send order updates, answer questions and improve your shopping experience. If you subscribe to marketing messages, you can unsubscribe at any time.

Who we share information with

Our store is hosted on Shopify. We share information with Shopify and service providers involved in operating our store, processing payments and delivering parcels. For example, our courier needs your name, delivery address and phone number to deliver your order. We may also disclose information when required by law.

These providers may process information outside Pakistan. You can learn more about Shopify’s practices in its Consumer Privacy Policy.

Cookies

Our website uses cookies to support features such as your shopping cart and checkout. Depending on our store settings and your choices, cookies may also support analytics and marketing. You can manage cookies through your browser and any privacy controls available on our website.

Keeping your information

We retain information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records and meet applicable legal requirements. We take reasonable measures to protect your information, although no online system is completely secure.

Your privacy choices

You can contact us to request access to, correction of or deletion of your personal information. We will respond in accordance with applicable law; some records may need to be retained.

Children’s privacy

Our children’s craft kits are intended to be purchased by parents or guardians. We do not knowingly collect personal information directly from children.

Contact us

For privacy questions or requests, please contact Pretty Chaos by N on WhatsApp at 03264764760.

Updates to this policy

We may update this policy when our practices change. The latest version will appear on this page with an updated date.